REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, & in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at synsixinc@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how & where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at dookiehaus@gmail.com.

Damages & Issues
Please inspect your order upon reception & contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue & make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), & personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, & once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received & inspected your return, & let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process & post the refund.

SHIPPING POLICY

Shipment Processing Time

All orders are typically processed within 3 business days. This could be affected during peak season (April-June) when we're experiencing a high volume of orders. Orders that are placed that are not in stock may take between 2-6 weeks to come in from the supplier & once in stock will be processed & shipped back out. We will do our very best to communicate any additional delays with your order. If you have questions regarding shipping & processing time, please reach out to dookiehaus@gmail.com.

Customs, Duties, & Taxes

DookieHaus is not responsible for any customs & taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

DookieHaus is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material & damaged goods before filing a claim.